June 1, 2020
Dear Patient;
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a priority here at The Smile Zone. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to update you on the infection control procedures we are following for our return to keep our patients and staff safe.
Our office follows infection control recommendations from the American Dental Association, Centers for Disease Control and the Occupational Health and Safety Administration. We are closely following all updates from these agencies in order to provide the most comprehensive and up to date practices.
You may see some changes on your next visit to The Smile Zone. For example:
- Our staff will ask you some screening questions when confirming your appointment.
- We will ask you to wear a mask or face covering at the office any time treatment is not being rendered.
- We will ask you to use hand sanitizer when you enter and you will have another screening performed, including taking your temperature.
- Appointments will be managed to minimize the number of people in the office at one time. This may mean fewer options for appointment days and times. We will do our best to accommodate everyone, but we ask for your understanding and patience.
Our operatories and reception area have been equipped with an air purification system that exceeds the recommended 12 changes per hour. All of our staff will be wearing more PPE (personal protective equipment) than usual including gowns and face shields.
We are looking forward to seeing you again and helping you maintain a healthy mouth and smile. If you have any questions about the steps we are taking to keep you and every patient in our practice safe, please feel free to contact us. We are happy to answer any questions and get you scheduled for an appointment.
Thank you for your patience and understanding during this unprecedented time. We value your trust and loyalty and look forward to welcoming you back to The Smile Zone.
Sincerely,
Dr. Schumer, Dr. Seaback, Dr. Llera, Dr. Buckley and The Smile Zone team